Agile PMI-ACP Domain 5
▌Who
are stakeholders
1.
Direct/indirect user
2.
User's manager
3.
Senior managers
4. Gold
owner(Funds the project)
5.
Support staff(Help desk)
6.
Operation staff
7.
Maintenance professionals
8.
Program/Portfolio manager
9.
Auditors
10.
Developers
▋Involved roles
▋XP: Customer and programmer
▋Scrum : PO and
Team
▋Bad issues
1. PO
cannot speak for all stakeholders
2. PO is
not a true user of the product and don't know how users performs the work
3. PO is
not located with team
4. No
enough time to involve the project
5.
Multiple people as PO
▌Why
stakeholder engagement important
1. We
ain't good at Defining but Indicating(指示)
2. Face
to face is the best way to communicate
3.
Individuals and iteration over process and tools
4.
Customer collaboration over contract negotiation
▌Working
with Stakeholders
▋Best practices
▋Identify
all stakeholders
▋Treat
stakeholders as Partners
▋Stakeholders
have Responsibility too
▋Maintain
ongoing dialog between users and developers
▋Keep
stakeholders involved in the whole project life cycle
▋Transparent
information
1. Stakeholder can
accurately know where we are in the development cycle with no surprise
2. Team know the client
are watching, they would try EXTRA hard to get job done
▋Use
Collaborative tech
1. Stakeholder
should be able to review requirements and make comments
2. Use
collaborative tool, not just wording
▋Monitor
stakeholder engagement
▌Stakeholder
Engagement
▋Understand needs
▋Agile
communication management
1. Report
project progress
2. Face to
face
3. Agile
meetings
4. White
board, sticky notes, electronic collaboration tools
▋Communication
tools
1. Information
radiator:
Task board, burn-down/-up chart, Risk burn-down
chart
2. Team
space with osmotic communication
3. Agile
tooling
Wireframe -> Mockup -> Prototype
Wireframe -> Mockup -> Prototype
4. 2 way
communications:
5. Social
media based communication
6. Active
listening
n
Remove distraction
n
Listen to speaker’s signs and sounds
n
Feed back that you have understand
7. Brain
storming
8. Feedback
▋Ensure involvement
▋Working
agreement
▋Group
decision making
1. Voting
2. Fist to
five
3. Thumbs
up, down, sideways
4. Nominal
group tech
▋Conflict
resolution
Level
|
Scenario
|
How to
solve
|
1. Problem to
solve
|
Different opnions
and understanding, but focus on determining and how to fix it.
|
Let them solve
themselves
|
2. Disagreement
|
Self protection >
solving problem, members distance themselves
|
Support, empower
the other to solve the problem
|
3. Contest
|
Aim to WIN,
speaks become intrude
|
Notify them
relationship is more important
|
4. Crusade
|
They believe removing
others is the only option
|
Establish safe
structures again, shuttle diplomacy(各自了解）
|
5. World war
|
Destroy!
|
Do whatever to
prevent hurting each other
|
▋Manage expectation
1. Shared
high level vision
2. Success
criteria, definition of done
3. Transparency
work status
4. Forecasting
data to plan effectively
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